Our Dispute Policy

Our customers are at the heart of our business and we are committed to ensure that you receive the highest quality service from us. If you are not happy with our service, let us know so we can put things right.

1How to contact us about a dispute

Please send us your account details, a description of your dispute and how you think we can resolve it, as well as any other relevant information.

In writing to: Compliance & Risk Officer
OSK Capital (A) Pty Ltd
Level 2, 99 Queensbridge Street,
Melbourne, VIC 3006,
By email:
By telephone: (+61) 03 9278 6888
By mobile: (+61) 427 518 064
2How long will it take?

We will try our best to resolve your dispute as quickly as possible and we will send you our final response within 45 days (or 21 days for dispute involving default notices).

If we can’t respond within this time, we will contact you to explain the delay and give you an indication of when to expect our response.

Disputes relating to hardship and enforcement proceedings have their own, separate, timeframes.

3Where to go if you are still not happy

If you’re unhappy with our final response, you may contact AFCA:

In writing to: Australian Financial Complaints Authority Limited
Melbourne, VIC 3001
By email:
By telephone: 1800 931 678 (toll free)
By fax: (+61) 03 9613 6399

AFCA is an impartial and independent external dispute resolution service. AFCA's role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve complaints.